FAQ
Account management and security
- How do I change my authenticator app?Published on Dec 1, 2023Updated on May 29, 2026118
- How do I change my phone number?Published on Dec 1, 2023Updated on May 29, 202652
- How do I freeze my account? (web)Published on Nov 30, 2023Updated on Jun 16, 20266
- How do I migrate my email address or phone number to another account? (web)Published on Nov 30, 2023Updated on May 29, 20266
- How do I freeze my account? (app)Published on Nov 30, 2023Updated on May 29, 202611
- My authenticator app isn't working, what should I do?Published on Nov 30, 2023Updated on May 29, 202622
- How do I migrate my email address or phone number to another account? (app)Published on Nov 30, 2023Updated on May 29, 202613
- How do I create passkeys? (app)Published on Nov 30, 2023Updated on May 29, 202670
- How do I reset Two-factor authentication (2FA)?Published on Nov 30, 2023Updated on May 29, 2026125
- What is sub-account?Published on Nov 30, 2023Updated on May 29, 202616
- My mobile phone isn't working, what should I do?Published on Nov 30, 2023Updated on May 29, 2026250
- How do I link an authenticator app?Published on Nov 30, 2023Updated on May 29, 202640
- What can I do if my device is running in an unsafe environment?Published on Nov 22, 2023Updated on May 29, 20261
- How do I change my email?Published on Nov 21, 2023Updated on May 29, 20266
- How do I change my login password?Published on Nov 20, 2023Updated on May 29, 2026147